Refund policy

We want you to be happy with every record you buy from us. This policy covers LPs and CDs. Digital downloads have their own terms, summarized below.

Records and CDs

You can return an LP or CD within 30 days of delivery for a refund, as long as it is still sealed in its original shrink-wrap. Once a record has been opened we can't resell it, so opened items can only be returned if they're faulty (see below).

To start a return, email info@anzicrecords.com with your order number. If your return is accepted, we'll send you a return shipping label and instructions. Please don't send anything back before we've confirmed the return; items sent back without a confirmed return can't be accepted.

Returns go to: Anzic Records, LLC, 200 E 10th Street #211, New York, NY 10003.

Damaged, faulty or wrong items

Please check your order when it arrives. If a record arrives damaged, has a pressing or playback defect, or isn't what you ordered, email us at info@anzicrecords.com — a photo helps — and we'll replace it or refund you, whether or not it has been opened. You won't pay for return shipping on a faulty or wrong item.

Exchanges

The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Digital downloads

Downloads are covered by our Digital Download Terms. In short: because a downloaded file can't be returned, digital sales are final once you've downloaded the files, with two exceptions. If a file is corrupt, incomplete, or the wrong recording, we'll fix it or refund you. If you haven't downloaded anything yet, ask within 14 days of purchase and we'll refund you.

European Union and United Kingdom

If your order ships to the European Union or the United Kingdom, you have the right to cancel it within 14 days of delivery, for any reason and without giving a justification. To cancel, email info@anzicrecords.com with your order number and a clear statement that you are cancelling, then send the item back within 14 days of telling us. We'll refund the price of the item and the original standard shipping cost within 14 days of hearing from you, though we may wait until we've received the item back. As the law permits, this right does not apply to sealed audio recordings that have been unsealed after delivery.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we approved your return, please contact us at info@anzicrecords.com.